FAQ

FAQ

FirsthanD

What makes Firsthand different?
What makes Firsthand's products different?
What does Firsthand Value?

Products

Hey, did you change your product names or are these all new products?
Where and how are your products made?
Where do you sell your products?
Do you use any synthetic fragrances?

Shipping

What types of shipping do you offer?
How long does it take to ship an order?
Where do you ship to?
My tracking isn't updating, what gives?
I gave you the wrong shipping address, help!

Orders

Can I update my order?
Where is my order? (Or you didn't get the right thing). What Gives?
Hey, how can I check the status of my order?
Can I use multiple promo codes.

Subscriptions

How do I subscribe to your products?

Want to pay less for products you know you'll use/purchase every 1,2, or 3 months? Perfect! You can subscribe to any of our products by navigating to its product page and selecting "Subscribe" instead of "Add to Cart". Just choose which cadence you'd like for us to ship the product, checkout as usual, and voila! We will send you a reminder about the shipment within 3 days of the order going out.

*Subscription products are already discounted so additional discounts through codes or sales are not permitted.

I need to update my subscription, help!

Returns and Exchanges

What's your return policy?
What is Klarna?
I just need an exchange. Can I do that?
How long do returns take to process?
When do you charge my card?
What forms of payment do you accept?
What if my card is declined?